Has anyone else noticed how bad customer service has gotten? Companies have no problem taking your money but when their product or service doesn’t work, it takes five times as long to get it resolved. They also have no problem instantly taking your money yet somehow it takes “7-10 business days” to get your refund. It’s only getting worse.
I remember a job that I once had to stand up a call center in Cebú, Philippines. It was a good thing my manager had me go there because the place was a boiler room. The computers used were out of date, unpatched operating systems, ancient hardware, and the facility had inadequate internet bandwidth. I felt bad for the agents and the misery was palpable. I blame US corporate greed for this. What’s more is that the company that owned the call center was based in the US.
If my business ever gets big enough to need dedicated CS agents, I am not going to go the way of outsourcing this. I’m not feeding the call center industry. I’m not going to beat up my customers and frustrate them, even if it means I will ultimately earn less money. My customers are deserving of the best support possible. As a consumer, I hate dealing with poor support.
Corporations don’t even really care about the customer. You’re just a number. Okay, I’ll bite, they care about you until they have your money. Once they have your money, you’re a burden. That’s no way to run a business.
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